Privacy Policy

1. Information We Collect

1.1 Information You Provide Directly

• Name and email address when you request access or contact us
• Company name, job title, and business information
• Payment and billing information processed securely via third-party payment processors
• Communications, feedback, and support requests you send us

1.2 Information Collected Automatically

• IP address, browser type, operating system, and device identifiers
• Pages visited, time spent, referral URLs, and clickstream data
• Session data and interaction logs within our platform
• Cookies, web beacons, and similar tracking technologies

1.3 Information from Third Parties

• Data from analytics platforms such as Google Analytics
• CRM data from HubSpot including contact and engagement records
• Publicly available business data and firmographic information
• Data from integrations you authorize (e.g., CRMs, email tools, ad platforms)

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and improve our platform and services
• To onboard and manage your account and access
• To communicate with you about updates, features, and service changes
• To send marketing communications where you have consented
• To analyze usage patterns and optimize product experience
• To detect, prevent, and respond to fraud, abuse, or security incidents
• To comply with legal obligations and enforce our terms
• To process payments and manage billing
• To conduct research and develop new features

3. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal data under the following legal bases:

• Contractual necessity — processing required to deliver our services
• Legitimate interests — analytics, security, and product improvement
• Consent — marketing communications and non-essential cookies
• Legal obligation — compliance with applicable laws and regulations

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. These include:

• Essential cookies — required for core functionality and security
• Analytics cookies — Google Analytics, to understand how visitors use our site
• Marketing cookies — HubSpot and similar tools to track engagement and conversions
• Preference cookies — to remember your settings and choices

You can manage cookie preferences through your browser settings or our cookie consent manager. Disabling certain cookies may limit functionality.

5. Third-Party Services and Data Sharing

We work with trusted third-party services to operate our platform. These may include:

• HubSpot — CRM and marketing automation
• Google Analytics — website analytics and performance tracking
• Stripe — payment processing
• Framer — website hosting and infrastructure
• OpenAI / Anthropic — AI model inference where applicable
• Zapier / Make — workflow automation integrations

We do not sell your personal data to third parties. We may share data with service providers under data processing agreements that require them to protect your information.

We may disclose your information if required by law, legal process, or governmental authority, or to protect the rights, property, or safety of Kynetiq Labs, our users, or the public.

6. Data Retention

We retain your personal data for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements. When data is no longer needed, we securely delete or anonymize it.

Account data is retained for the duration of your relationship with us and up to 3 years after account closure unless a longer period is required by law.

7. Data Security

We implement industry-standard security measures including:

• TLS/SSL encryption for data in transit
• Encryption at rest for sensitive data
• Access controls and role-based permissions
• Regular security reviews and vulnerability assessments
• Incident response and breach notification procedures

No system is completely secure. In the event of a data breach affecting your rights, we will notify you as required by applicable law.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own, including the United States. We ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) approved by the European Commission, to protect your data during international transfers.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access — request a copy of the data we hold about you
• Rectification — correct inaccurate or incomplete data
• Erasure — request deletion of your personal data
• Portability — receive your data in a structured, machine-readable format
• Restriction — limit how we process your data
• Objection — object to processing based on legitimate interests
• Withdraw consent — at any time where processing is based on consent

To exercise your rights, contact us at support@kynetiqlabs.com. We will respond within 30 days.

10. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt out of the sale of personal information. We do not sell personal information. To exercise your rights, contact us at support@kynetiqlabs.com.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal data, contact us immediately and we will remove it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised date, and where appropriate, by email. Your continued use of our services after changes take effect constitutes acceptance of the updated policy.

13. Contact Us

For privacy-related questions, requests, or concerns, please contact:

Kynetiq Labs
Email: support@kynetiqlabs.com